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  • Lundin, Stephen C., 1941- author.
  • Employee motivation.
  • Customer services.
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  •  Fish! : a proven way...
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    Fish! : a proven way to boost morale and improve results / Stephen C. Lundin, PhD, Harry Paul, and John Christensen ; foreword by Ken Blanchard, Ph.D.
    by Lundin, Stephen C., 1941- author.
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    [New York, New York] : Hachette Go, an imprint of Hachette Books, a division of Hachette Book Group, Incorporated, [2020]
  • Employee motivation.
  • Customer services.
  • ISBN: 
    xiv, 138 pages ; 22 cm
    Introduction / Stephen Lundin, Harry Paul, and John Christensen -- Foreword / Ken Blanchard -- Seattle - Monday morning -- First Guarantee Financial -- The third floor -- The toxic energy dump -- A change in routine -- The world-famous Pike Place Fish Market -- Return visit -- Choose your attitude -- The courage to change -- A memorable commute -- Faith / David Whyte -- Sunday afternoon -- The writing of John Gardner -- Monday morning -- Choose your attitude: -- Steps -- Mary Jane's presentation -- Saturday at the fish market -- Play -- Make their day -- Be there -- Sunday afternoon -- Monday morning -- The field trip -- Friday afternoon meetings -- Mary Jane's outline: -- Choose your attitude -- Play -- Make their day -- Be there -- That weekend at the fish market -- The plan unfolds -- The teams go to work -- Team guidelines -- Team reports -- The Play Team -- The Make Their Day Team -- The Be There Team -- Implementing Choose Your Attitude -- Sunday, February 7: the coffee shop one year later -- Meaning -- The Chairwoman's award ceremony -- Our workplace -- FISH!-ing lessons: -- Who are you being? -- It starts with you -- Your choices affect others -- Your words create your world -- Acknowledge one another -- Lead by example -- FISH! is a way, not a day -- The FISH! practices work together -- "This wonderful night" -- "Every day is a gift" -- "Thank you for what you said" -- The fun tribe -- Creating a world-class FISH! culture: a guide to implementations: -- Stage 1: connect FISH! to your goal -- Stage 2: recruit FISH! agents -- Stage 3: FISH!: camps and Blue Swimmers -- Stage 4: FISH! master classes -- Stage 5: Starfish -- Stage 6: vision moments -- Stage 7: who are you being? -- Stage 8: create vision moments -- Stage 9: celebrate -- FISH! culture leadership lessons: -- Lesson 1: natural energy -- Lesson 2: change has to start at the top, right? wrong -- Lesson 3:most of what you need is already inside people -- Lesson 4: play is a weapon of mass satisfaction -- Lesson 5: transformational change happens one conversation at a time -- Discussion guide -- Acknowledgments -- About the authors -- These resources will help you bring the FISH! philosophy to life.
    It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager Mary Jane Ramirez, the challenge of bringing life back to her unenthusiastic and unmotivated team seems impossible -- until she discovers an incredibly successful workplace down the street, where the employees are so alive and passionate that people stop just to watch them work! FISH! is the remarkable story of what happens when Mary Jane seeks the help of these unlikely business "experts" and learns their secret: four simple practices that, when applied daily, help anyone to be more energized, effective, and fulfilled. Filled with inspiration and timeless wisdom that will resonate with anyone in any field or career level, FISH! is one of the most popular business parables of all time. People in organizations around the world use its practical lessons to improve customer service, build trust and teamwork, bolster leadership, and increase employee satisfaction. They also use the lessons to strengthen personal relationships, and to live with greater purpose and happiness. FISH! will help you discover the amazing power that is already inside you to make a positive difference - wherever you are in life. (Publisher)
    General Note: 
    Originally published in hardcover by Hyperion Books in March 2000.
    "All-new discussion guide and success stories."
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    LocationCollectionCall No.Status 
    McLennan Community College LibraryCirculating CollectionHF5549.5 .M63 L86 2020Checked InAdd Copy to MyList

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